1. Provider and scope
The provider is EGC Mentaris GmbH, Goethestraße 50, 74613 Öhringen, Germany. These terms apply to businesses using the Selmore Compliance Shopify app. Consumer contracts are not concluded. A merchant's differing terms apply only where expressly accepted by us in text form.
2. Formation of the contract
The agreement is formed when the app is installed and the terms shown by Shopify are confirmed, or when a paid plan is selected through Shopify. The merchant must be authorised to install the app and represent the shop business.
3. Services
Selmore provides technical modules for withdrawal workflows, GPSR product safety data, EU warranty labels and GARAN. Depending on the selected modules, services may include storefront entry points, forms, order and product matching, item selection, customer communications, Shopify Returns, webhooks, Shopify Flow triggers, status processing, retention, evidence exports, economic-operator records, product safety information and storefront labels.
Selmore does not provide legal advice and does not legally assess a merchant's store, products, exclusions, deadlines, messages or decisions.
4. Availability and changes
We provide the app with customary professional care. Maintenance, security updates and Shopify changes may cause temporary limitations. We may develop functions further while preserving the agreed purpose. Material adverse changes will be announced with reasonable notice.
5. Merchant obligations
The merchant must in particular:
- provide accurate company, contact and shop information,
- manage required Shopify permissions and theme placements,
- obtain legal review of deadlines, exclusions, wording and decisions,
- maintain a current privacy policy and monitored Reply-To address,
- accept the DPA before processing customer data,
- retest function and visibility after changes to theme, domain or providers, and
- protect credentials and admin access from unauthorised use.
6. Email and external systems
Transactional email is sent through Selmore SMTP by default or through a merchant-configured SMTP provider. The merchant is responsible for accurate sender, Reply-To and DNS data and for monitoring its reply mailbox. Delivery can be affected by recipient systems, spam filters, DNS or external providers. Selmore records technical delivery results but cannot guarantee acceptance by every recipient mailbox.
7. Fees and billing
Prices, limits and billing periods are shown in Shopify. Paid modules and add-ons are billed through Shopify App Billing. Prices exclude applicable statutory VAT unless Shopify states otherwise.
Under the flexible usage subscription, module charges are prorated by active time within the spending limit approved in Shopify. This limit is not a base fee. No new module charges accrue while no modules are active. Optional one-time purchases require separate Shopify approval; an eligible free trial applies to module charges, not these purchases.
8. Term and termination
The agreement continues indefinitely. Under the flexible usage subscription, individual modules can be deactivated immediately in the app without a new Shopify payment approval. Further charges for that module stop upon deactivation. Charges accrued before deactivation remain payable under the approved billing terms; deactivation does not trigger an automatic refund.
Deactivating all modules is distinct from cancelling the entire Shopify subscription. The entire subscription can be cancelled through the app. Uninstalling ends technical use and Shopify automatically cancels the associated app subscription. A later reinstall requires new approval before paid module usage can resume. Rights to terminate for cause remain unaffected.
9. Benefits and referrals
Time-limited Selmore benefits are voluntary promotions without cash value. A personal code is assigned to the displayed shop, may be redeemed once and must be confirmed through Shopify within its validity period. Development stores are not charged.
Referral benefits are released only when a different referred shop has used an active paid Selmore plan for at least 30 days. Benefits may be blocked or withdrawn in cases of duplicate attribution, self-referral, deception, abusive automation, charge reversal or early uninstall. Review requests are voluntary and are not tied to discounts or other benefits.
10. Data export and end of contract
Merchants should export required evidence before uninstalling. Data is deleted or anonymised after the agreement ends in accordance with the DPA, merchant configuration and statutory duties. Restoration of deleted content is not owed.
11. Rights of use
For the term of the agreement, the merchant receives a non-exclusive, non-transferable right to use the app for its connected Shopify shops within the agreed scope. Reverse engineering, bypassing technical protections, resale and abusive system load are prohibited unless mandatory law permits otherwise.
12. Warranty and liability
Statutory rules apply subject to limitations permitted for businesses. Defects must be reported reproducibly and we may first remedy them within a reasonable period. External systems such as Shopify, DNS, email providers and merchant themes are not our own service where we do not control them.
We are liable without limitation for intent and gross negligence, death or personal injury, product liability and expressly assumed guarantees. For slight negligence affecting an essential contractual duty, liability is limited to foreseeable loss typical for the agreement. Liability for other slight negligence is excluded to the extent permitted by law.
13. Data protection and confidentiality
Processing as a processor is primarily governed by the DPA available in the app. Our Privacy Policy also applies. Merchants remain controllers for customer data and their information duties. Both parties keep non-public business and technical information confidential.
14. Final provisions
German law applies excluding the UN Convention on Contracts for the International Sale of Goods. Where the merchant is a commercial entity or public-law body, the registered office of EGC Mentaris GmbH is the exclusive place of jurisdiction. Individual agreements take precedence. Invalid provisions do not affect the remaining agreement. The German version prevails in the event of inconsistencies until the English legal text has been separately approved.
15. Contact
Contract and support requests: info@egc-mentaris.de